If Customers are not satisfied with their purchase, they may return any item, unless worn, and decide whether to change size, change item or to ask for refund within 10 working days after delivery date.

Within said deadline, Customers shall send written communication to the company with advice of delivery. Communication can be sent, within the same period of time, via e-mail to resi@andreamorando.it or via telegram and fax to the numbers above, on condition that it is confirmed via recorded letter with advice of delivery within the following 48 hours; to be considered sent in the correct timings, the letter has to reach the post office within terms stated by this contract or by the Code, if different.
Advice of delivery, however, is not an essential condition to prove right of withdrawal.

Communication should state:

- code of the item you wish to return or codes of the items you intend to substitute when multiple;

- desired compensation: change item, size, color or refund;

Once received such request, www.andreamorando.it will send the Customer written confirmation indicating the number of Return Authorization.

In Italy goods must be returned via SDA express courier using SDA's freight forward waybill filled out in every section of the form. Collecting can be booked at SDA's Customer Service 199 113366 or following the procedure on their website www.sda.it.

To obtain information regarding return of goods from abroad, we invite Customers to contact our email address resi@andreamorando.it or our telephone number +39 010 553451.

Shipping of returned goods will be free of charge if items are returned in order to change size or if the items in exchange have the same or higher value than the ones returned. Only one change is possible with no extra charge for each authorized return.

Shipping of returned goods and relative costs are charged to the Customer if the items in exchange have a lower value than the ones returned or if refund is requested. Shipping costs: € 8,20 for Italy, € 20,00 for goods coming from abroad. This cost will be deduced from refund.

Once verified the Customer's correct use of the right of withdrawal, www.andreamorando.it will refund the amount due. Refund will be dealt with as soon as possible and in any case within 30 days of the date www.andreamorando.it was informed of the Customer's use of the right of withdrawal.

Returned goods must be delivered to www.andreamorando.it 's address within 10 days of the written authorization that resi@andreamorando.it has sent the Customer.

Should it not be possible to proceed with the change of the returned goods for lack of size and/or color requested, the Customer will be able to choose another article of the same or higher value or to obtain refund.

1) All shipped goods are provided with a warranty seal and with an authenticity label that, in case of return, must not be removed, cut, broken or in any way altered. In order to successfully accomplish return requests, articles must not be worn, washed, pressed or altered and no sign of use must be visible.

2) Returned articles must have all the labels, packaging and original accessories (for example product authenticity labels, clothes hangers, clothes covers and boxes), besides the material used for packing, which have been delivered in the order. Shoes, bags and in general all the accessories must be returned along with the boxes and/or the original plastic bags which are considered, by the law, as part of the goods and must not be damaged or altered in any way.

3) Should they receive defective goods and proceed in returning it, Customers are required to follow the instructions listed above. Before authorizing the return of the defective goods, www.andreamorando.it reserves the right to ask photographic evidence of the products. I this case www.andreamorando.it will take charge of the shipping costs for the return of the goods.

4) Customers are requested, should there be errors in the shipping by www.andreamorando.it, to follow the same instructions listed above. In this case www.andreamorando.it will take charge of the shipping costs for the return of the goods.

5) Returned goods, once back in the company premises, will be inspected by www.andreamorando.it and all returning parameters should be respected. If the return is not compliant to these terms and conditions, www.andreamorando.it reserves the right to charge 10% of the value of the returned items.

6) www.andreamorando.it reserves the right to reject returns made without authorization or that have been made with a courier other than SDA or the one suggested if coming from abroad. Acceptance of these returns can be charged 10% of the value of the returned items.