COMPANY AND CONTACTS
Legal representative: Andrea Morando
REA Number: Ge – 326735
Registered office: Salita Santa Caterina 4/A, 16123 Genova
Tel.: 0039 010 553451
Fax: 0039 010 5956472
Andrea Morando is an Italian company active in the commerce of clothing and accessories since the
late '70s and authorized retailer of brands sold in Genoa's and Liguria's boutiques as well as the online store, which
present the best clothing and accessories' labels.
Purchasing on the website www.andreamorando.it is a simple and safe operation.
Customers just need to browse through the collections, choose a product and place their order providing all requested data.
Browsing and purchasing can be carried out both in Italian and English language.
To browse through www.andreamorando.it 's proposals you can select a CATEGORY or choose products presented in
the MOODs. Each product comes with a file card bearing specifications and information on the model, price, available sizes and
By clicking on ADD TO SHOPPING BAG, selected articles end up in a virtual shopping bag. You will be able
to continue browsing and selecting further products before you confirm your order. New articles can be added at any time.
By clicking on SHOPPING BAG you will also be able to cancel one or more selected products.
In the page you reach you will find prices of the single articles and the total amount of the order, still to be confirmed.
In order to proceed with the purchase you must click on the icon CONFIRM YOUR ORDER.
If you are purchasing for the first time, you must REGISTER by filling the form with all data required in order
to proceed with the purchasing and shipping. The system will memorize all information and Customers recognized in their next
visits when the LOGIN, with the credentials they have provided the first time.
While shopping in the online store, after having saved at least one product in their SHOPPING BAG, Customers may change
and/or correct data on the pages dedicated to SHOPPING BAG/PAYMENT/SHIPPING.
Customers can change or update the data on their profile at any time, accessing ACCOUNT.
Orders will be accepted once payment has come through and only when the Bank authorizes transaction.
Orders are accepted from Monday to Friday, 9 am to 5 pm. Orders placed during the weekend will be accepted from the following
Monday, those placed during holidays and festivities will be accepted from the first working day.
Orders will be dispatched within the following 48 hours and in any case no longer than thirty days since
the day after the order was placed on www.andreamorando.it.
Once the order is confirmed, www.andreamorando.it automatically sends the Customer an e-mail containing all
details about purchased items. Orders are memorized by the system and can be checked by Customers in the page ACCOUNT/MY ORDERS.
Andrea Morando guarantees its Customers assistance from Monday to Friday, 9 am to 5 pm, at the telephone number +39 010 553451. Customers may also submit a request for
assistance to our e-mail address firstname.lastname@example.org.
OFFERS AND PRICES
Offers and prices of the products in the online store www.andreamorando.it
are valid for the whole period they remain on the website and in any case while stock lasts.
Prices are indicated in Euros and so are invoices.
Sums charged to credit cards or PayPal accounts may vary according to exchange and flotation systems and bank charges.
Therefore, www.andreamorando.it invites its Customers to ask their bank for detailed information
regarding exchange rates and bank charges on transactions they wish to carry out.
1) Credit Card.
At the moment of purchase Customers submit their credit card details in a safe electronic payment system,
provided by Banca Sella. Accepted credit cards are: Visa and Mastercard.
Credit card security. Customers who buy on the website www.andreamorando.it are guaranteed
maximum safety measures on purchasing transactions performed by Banca Sella.
www.andreamorando.it 's operators are not authorized neither to request nor to accept credit cards' identification data.
In order to guarantee maximum security on every transaction, Customers are recommended to adhere to services such as Verified by Visa or MasterCard Secure Code.
Once the Customer's bank has verified funds are sufficient to cover the expenses and bank details valid,
Banca Sella will immediately confirm payment authorization to Customers who have provided the bank with their e-mail address.
Customers receive via e-mail a merchant code assigned by Simor S.r.l. at the moment of payment, the Gestpay code assigned by
Banca Sella and the authorization code assigned by International circuits.
Orders are processed from Monday to Friday, 9 am to 5 pm.
2) Bank Transfer
When choosing Bank Transfer as method of payment, Customers send an order request to www.andreamorando.it,
which will then be confirmed by our Customer service with an e-mail containing our bank details. Goods will be stocked until the
due amount is transferred.
Customers must send a copy of the payment via fax or via e-mail to email@example.com within 48 hours they have received their order confirmation.
Orders will be dispatched as soon as the due amounts reach our bank account.
Customers can pay directly via their Verified PayPal account. We only accept payments originated by Verified accounts.
Payments originated by non-Verified PayPal accounts will be cancelled.
As far as payments by credit cards and PayPal are concerned, data transmission is made in
compliance with traditional security standards (HTTPS protocol).
ORDER STATUS AND TRACKING
Customers can receive information and check on their order status by sending an e-mail to
firstname.lastname@example.org, stating first name and last name with which the order was placed and the order number.
They can also track their order by visiting SDA's site www.sda.it.
CHANGE IN YOUR ORDER STATUS
Orders can be modified at any time before confirmation.
Confirmed and dispatched orders can no longer be modified. Orders placed separately will be shipped separately.
Shipping in Italy and abroad are performed by SDA express courier.
Shipping in Italy and abroad when ordering products for Euros 500,00 and over is free of charge.
When ordering products for less than Euros 500,00, shipping costs will be charged to Customers: € 8,20 for deliveries within
Italy, € 20,00 for deliveries abroad.
Shipping from www.andreamorando.it are accompanied by regular invoice stating the value of each article in
Euros. For items on sale the invoice will state the reduced price.
When receiving the goods, we recommend the Customers check the package before signing the delivery bill.
Packaging by www.andreamorando.it is accurate. All ordered goods are positioned in a lined white box with custom tape all around.
Clothing is wrapped in one or more tissue paper sheets, while accessories are presented inside their boxes and/or bag.
Some orders are then placed in a further packaging provided by FedEx.
If the packaging shows signs of tampering or the tape is not intact, Customers are requested to sign
the delivery bill conditionally or to reject the delivery. If the delivery was accepted with unauthorized signing or
the packaging was tampered, Customers are invited to immediately contact www.andreamorando.it via the e-mail address
email@example.com or the telephone number +39 010 553451.
If the shipping is not successfully delivered to the address the Customer has provided within this
commercial agreement, packages risk being returned to sender. Shipping costs will thus be charged to the Customer and possibly
deducted from refund.
Placement of any order on the website www.andreamorando.it constitutes Customers' agreement to fulfill
a contract for commercial purchase with Simor S.r.l. Customers therefore commit to take delivery of the ordered goods.
If the Customer rejects delivery or asks for the shipping costs to be returned to sender, these will be deduced from the refund
owed to the Customer.
Packages can be returned to sender and Customers will be charged for the related shipping costs
if the goods cannot be delivered at the address provided in the commercial agreement.
All shipping are insured (free of charge). Insurance loses its validity once the goods have been correctly
RETURNS AND CANCELLATION
If Customers are not satisfied with their purchase, they may return any item, unless worn, and decide whether
to change size, change item or to ask for refund within 10 working days after delivery date.
Within said deadline, Customers shall send written communication to the company with advice of delivery.
Communication can be sent, within the same period of time, via e-mail to firstname.lastname@example.org or via telegram and fax to the
numbers above, on condition that it is confirmed via recorded letter with advice of delivery within the following 48 hours;
to be considered sent in the correct timings, the letter has to reach the post office within terms stated by this contract or
by the Code, if different.
Advice of delivery, however, is not an essential condition to prove right of withdrawal.
Communication should state:
- code of the item you wish to return or codes of the items you intend to substitute when multiple;
- desired compensation: change item, size, color or refund;
Once received such request, www.andreamorando.it will send the Customer written confirmation
indicating the number of Return Authorization.
In Italy goods must be returned via SDA express courier using SDA's freight forward waybill
filled out in every section of the form. Collecting can be booked at SDA's Customer Service 199 113366 or following
the procedure on their website www.sda.it.
To obtain information regarding return of goods from abroad, we invite Customers to contact our email
address email@example.com or our telephone number +39 010 553451.
Shipping of returned goods will be free of charge if items are returned in order to change size or if
the items in exchange have the same or higher value than the ones returned. Only one change is possible with no extra charge
for each authorized return.
Shipping of returned goods and relative costs are charged to the Customer if the items in exchange have a
lower value than the ones returned or if refund is requested. Shipping costs: € 8,20 for Italy, € 20,00 for goods coming from
abroad. This cost will be deduced from refund.
Once verified the Customer's correct use of the right of withdrawal, www.andreamorando.it will refund
the amount due. Refund will be dealt with as soon as possible and in any case within 30 days of the date www.andreamorando.it
was informed of the Customer's use of the right of withdrawal.
Returned goods must be delivered to www.andreamorando.it 's address within 10 days of the written
authorization that firstname.lastname@example.org has sent the Customer.
Should it not be possible to proceed with the change of the returned goods for lack of size
and/or color requested, the Customer will be able to choose another article of the same or higher value or to obtain refund.
TERMS AND CONDITIONS FOR RETURNING GOODS
1) All shipped goods are provided with a warranty seal and with an authenticity label that,
in case of return, must not be removed, cut, broken or in any way altered.
In order to successfully accomplish return requests, articles must not be worn, washed, pressed or altered and no sign
of use must be visible.
2) Returned articles must have all the labels, packaging and original accessories
(for example product authenticity labels, clothes hangers, clothes covers and boxes),
besides the material used for packing, which have been delivered in the order. Shoes, bags and in general all
the accessories must be returned along with the boxes and/or the original plastic bags which are considered, by the
law, as part of the goods and must not be damaged or altered in any way.
3) Should they receive defective goods and proceed in returning it, Customers are
required to follow the instructions listed above. Before authorizing the return of the defective goods,
www.andreamorando.it reserves the right to ask photographic evidence of the products. I this case www.andreamorando.it
will take charge of the shipping costs for the return of the goods.
4) Customers are requested, should there be errors in the shipping by www.andreamorando.it, to
follow the same instructions listed above. In this case www.andreamorando.it will take charge of the shipping
costs for the return of the goods.
5) Returned goods, once back in the company premises, will be inspected by www.andreamorando.it
and all returning parameters should be respected. If the return is not compliant to these terms and conditions,
www.andreamorando.it reserves the right to charge 10% of the value of the returned items.
6) www.andreamorando.it reserves the right to reject returns made without authorization or that have
been made with a courier other than SDA or the one suggested if coming from abroad. Acceptance of these returns can
be charged 10% of the value of the returned items.
www.andreamorando.it is not responsible for the products on display online appearing
partly different from the actual product due to particular configurations or malfunctioning of the Customer's computer.
All pictures and images contained in the website are property of Simor S.r.l. Unauthorized use will
be punishable by law.
The choice of articles presented on the website corresponds to their actual availability.
AIn order to avoid misunderstandings, www.andreamorando.it,
reserves the right to confirm availability of all ordered products.
If the articles the Customer has ordered are no longer available, the office covering Orders will immediately alert the
Customer and provide refund should it be already paid for. The same procedure will be followed if problems occur in
Users who access the website www.andreamorando.it commit to accept and agree to these terms and conditions.
www.andreamorando.it reserves the right to ask Users
accessing the site to avoid using it, if they do not accept or do not intend to accept said conditions.
Access to the site is intended solely for personal use. The website provides Customers with information
on the products displayed and the possibility of purchasing them.
COPYRIGHT AND TRADEMARK
Text and photos and archives on the website www.andreamorando.it are property of Simor S.r.l.
Alteration, reproduction, publication or transmission of these contents to third parties for commercial use is forbidden unless
expressly authorized by www.andreamorando.it.
www.andreamorando.it forbids the use of the contents or brands hosted on the site
for any other use or aim different from the ones mentioned above.
Simor S.r.l. reserves the right to reject orders when BANCA SELLA is not able to receive verification
from the Customer’s bank. Simor S.r.l. reserves the right to reject any order or refuse any service at any time.
Simor S.r.l. has created and published the website www.andreamorando.it
with the aim of offering an exclusive service to our Customers.
Products displayed on the website www.andreamorando.it are intended for Consumers.
By Consumers we mean individuals acting out of personal goals unrelated to their own entrepreneurial, commercial, professional
or craft activities.
Simor S.r.l. reserves the right to reject orders of goods whose use is not intended for Consumers or orders which do not
comply to these commercial policies.
Customers who wish to place an order and purchase on www.andreamorando.it must:
- be a Consumer as described above;
- be over 18 years old;
- meet the necessary requirements to sign legally binding contracts;
- have a valid e-mail address
- be in possession of a valid credit card for the payment: Visa or Mastercard, or a PayPal Verified account
or a bank account.
DECLINAZIONE DI RESPONSABILITA'
Simor S.r.l. publishes information on the website in order to provide a service to their Customers,
and is not responsible for possible technical or fact inaccuracy and/or typographical errors, which will be immediately
corrected under suggestion.
Simor S.r.l. reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel
orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your
Simor S.r.l. guarantees the website www.andreamorando.it is protected in compliance with International standards required
for the Internet and is not responsible for possible malfunctioning related to the User's browser blocking cookies.
Simor S.r.l. reserves the right to amend these terms and conditions if necessary, without prior notice and at any time,
in compliance with law and government authority.
Users will be subject to these terms and conditions, and are encouraged to periodically review the agreement
for possible changes and corrections.
The website www.andreamorando.it is governed by the laws of Italy and in particular by the Court of Genoa.
Users who access the site www.andreamorando.it declare they accept all issues regarding the use of said website to be regulated
by the current law of Italy and any disputes to be resolved exclusively in the Court of Genoa. Simor S.r.l. does not guarantee
that the contents of the site be compliant with laws of other countries. Access to the website www.andreamorando.it from places
where contents are held illegal is expressly prohibited. Users who decide to access the website www.andreamorando.it from said
countries are fully aware of the legal consequences and sanctions and will be held responsible against local laws.